Shipping and Pickup FAQ

Covid-19 PSA

Due to the ongoing pandemic, your order may be delayed in transit. This is out of our control. For Canadian customers, delays may take up to 1 week. For US customers, please allow an additional 1-2 weeks for your package to process.

Handling Time

For regular products, we process orders and drop off packages to couriers and pickup locations within 3 business days. This handling time applies to all orders, regardless of the delivery method. Orders may be cancelled within this time frame.

This policy does not apply to group buy orders as they take more effort and time to handle and process.

In the event of handling delays please check our Discord server for further updates.

Shipping Services

We offer the following services for shipping:

Local Shipping

  • Local Pickup in the GTA (North York region)

Canadian Shipping

  • Lettermail (No Insurance)
  • Canada Post Expedited Parcel (Insurance up to $100 CAD)
  • Canada Post Xpresspost (Insurance up to $100 CAD)

* Note: If you order using Xpresspost, we may mark it as Expedited Parcel due to limitations with our shipping systems.

US Shipping

International

  • Canada Post International Tracked (Insurance up to $100 CAD)

All shipping methods use national postal services. This means that your package will be handed off to USPS, Royal Mail, etc. once they reach the destination country.

Route Insurance

Route Insurance is an optional additional purchase you can make upon placing your order to cover risks associated with shipping and delivery. For more information on the coverage Route provides, please visit their website here.

Do not purchase Route Insurance for Group Buy purchases! Route will not honour claims for Group Buys and preorders due to the time gap between when it is purchased, and when these orders are shipped out.

Do not purchase Route Insurance with your Lettermail order! There is no insurance for Lettermail. Purchasing Route insurance will not cover any losses incurred for Lettermail. 

 

Local Pickup

We offer local pickup in the North York area of the GTA. Orders are typically ready within 3 business days (as per our handling time).

Local Pickup orders are processed in queue with shipped orders. It is not done at our place of storage/business since we cannot accommodate on-site visitors. By selecting Local Pickup, you are, in effect, using the pickup location as a "delivery" address to save on shipping costs.

Pickup Times:

  • WEEKDAYS (Monday - Friday): 10 AM - 12 PM, 3 PM - 8 PM
  • WEEKENDS (Saturday, Sunday): 3 PM - 8 PM *

If you have selected this option and you cannot make it during our pickup times, it's best to contact us with your preferred date and time ranges. 

Pickup Instructions:

  1. Wait for your "Ready for Pickup" notification via e-mail. If you do not have a pickup notification, your order is not ready!
  2. Arrive at the pickup location.
  3. Knock at the door and state your name and order number.
  4. Receive your package.

How long will pickup orders be available for?

We recommend that you pick up your orders within 2 weeks of the notification. If you require more time to pick up your order, please contact us via e-mail (support@keypresso.ca) so we are aware of your situation.

Lettermail

Lettermail is an untracked economical shipping service available for small units of select products such as stabilizers, lubricants, springs, and more. Ideal for moments when you need one unit of lubricant or one pack of springs, and paying for tracked shipping is too expensive.

Lettermail Tracking and Delivery Standards

There is no tracking or insurance available for Lettermail shipping. Once a product is lost, there is nothing we can do for you. Use this service at your own risk!

Please do not purchase Route Insurance with your Lettermail order! It will not cover Lettermail packages since these packages do not come with tracking!

This service will take longer to deliver than tracked shipping services. If you are in hurry, we do not recommend this service for you.

Please do not contact us regarding whether your Lettermail order has been shipped. You may not receive a shipping notification regarding your Lettermail order being shipped- this is because marking Lettermail orders as shipped is not an automatic process. There is also no tracking on Lettermail orders.

Lettermail Packaging

Lettermail will use a specially sized box to protect products in transit. Orders that exceed the weight and size limitations of the service will not qualify for the service.

Changes to Packaging

In order to accomodate the size and weight limitations for Lettermail, we will be rolling out new packaging used for our lubricants, and may change the packaging for other products as needed. Products will continue to be offered in the same quantities and materials- a jar of 5mL grease will still contain 5mL of grease, just in a new jar.

Tracking

If you have placed an order with a tracked delivery option, you will be notified of your tracking number through e-mail.

Please note that there may be a delay before tracking numbers have been scanned in by your courier.

You will not receive tracking on Lettermail orders.

Help! My tracked package hasn't arrived!

Scenarios:

  • Your tracking says your order was delivered, but you have not received it
  • Your tracking status has not changed for over one week
  • Your tracking status says something unexpected

    We advise that you contact the courier regarding the status of your package so that they can begin to investigate the issue.

    Please also contact us if you are concerned with the tracking status on your order. Please also note our covid-19 PSA regarding delays. 

    In some cases, the recipient address causes issues. We recommend that you use the address provided through Canada Post or USPS's address lookup tools to avoid possible delays due to address issues.

    We will evaluate your situation on a case by case basis. Depending on your situation, we may offer to replace your order out of pocket. Please note that generally the responsibility of a vendor ends when the package has been handed off to the postal service. We will try our best to help but know that the liability ends there and there's a serious chance that there may be nothing we can do.

    Making a Claim

    If you need to make a claim for a lost package, please contact us and we will work with you to help you with the claim.

     

    Other Questions

    What happened to Local Delivery?!

    Local Delivery was offered as a more affordable shipping option for our local customers. Unfortunately, it was a lot of work for us to personally do, and it was confusing for new customers.

    We no longer offer this service. Now, we offer Lettermail as an affordable alternative to tracked shipping for small orders.

    Local Pickup is still available for our local customers.